10-Pack Conversions

What the bundled thirty-minute lane changes

Every credit in the 10-Pack redeems on the dedicated Guaranteed 30-Minute processing lane rather than the standard queue. Same engineers, same verification PDF, same two-ticket support window per redemption, same money-back guarantee — every redemption simply ships within thirty minutes of upload completion during posted business hours. The thirty-minute promise on each credit is the same written guarantee that ships with the standalone Guaranteed 30-Minute Conversion service. If we miss it on a credit redemption for a reason on our side, that credit is refunded as a separate line item and the converted file remains yours.

Per-credit math at launch and regular pricing

Launch-rate math: the 10-Pack at $600.00 CAD divides to $60.00 CAD per credit, against $65.00 CAD per credit on the 5-Pack and $125.00 CAD for a standalone Guaranteed 30-Minute Conversion at the same launch promotion. Regular-rate math: the 10-Pack at $1,199.00 CAD divides to $119.90 CAD per credit, against $129.80 CAD per credit on the 5-Pack. The savings reflect the predictability of running a steady-state thirty-minute lane against a known forward-volume commitment, which is materially easier to capacity-plan than spot demand at the same posture.

When the 10-Pack is the wrong call

Skip the 10-Pack if your forecast volume is below eight conversions inside the twelve-month validity window — at that volume, the 5-Pack is a better fit even before accounting for the unused-credit risk on a larger pack. Skip it also if your conversion volume is structurally above twelve per year on an ongoing basis, because that is a retainer shape rather than a volume-pack shape, and the right posture is a custom arrangement scoped through pre-purchase chat in the Portal. Honest sizing is what keeps the bundled thirty-minute lane sustainable for everyone using the pack at the right scale.

Does every 10-Pack credit really get the thirty-minute guarantee?

Yes — every credit in the 10-Pack redeems on the dedicated Guaranteed 30-Minute processing lane rather than the standard queue, with the same written guarantee that ships with the standalone Guaranteed 30-Minute Conversion service. The guarantee is on each individual credit, not on the pack as a whole, so missing the target on one redemption refunds that credit specifically without affecting the other nine. The structural difference between the 5-Pack and the 10-Pack is exactly this lane assignment, and it is the reason the 10-Pack is sized for steady-state firm usage.

How does the 10-Pack compare to a custom retainer arrangement?

The 10-Pack is the right tier for a forecast of eight to twelve conversions inside a twelve-month window. Above twelve per year on an ongoing basis, a custom retainer arrangement scoped through pre-purchase chat in the Portal is materially better — capacity is reserved, billing is monthly rather than upfront, and the engineer rotation can be assigned to your firm specifically for the retainer's duration. We will recommend the retainer over a 10-Pack during pre-purchase chat if your forecast supports it, because matching tier to forecast is what keeps the per-credit pricing honest at every scale.

Can 10-Pack credits be downgraded to standard-queue redemptions for cost savings?

No. The 10-Pack is structurally a thirty-minute-lane bundle, and credit redemption always runs on that lane — there is no in-Portal toggle to drop a redemption to the standard queue in exchange for a different cost. The lane assignment is what makes the per-credit pricing sustainable on the supply side. If your engagement does not need the thirty-minute lane on most files, the right tier is the 5-Pack at the standard-queue rate; the 10-Pack should be sized against actual thirty-minute-lane usage, not against trying to extract a discount on standard-queue work.

What happens if a redemption misses the thirty-minute target?

The miss-the-target rules on a credit redemption are the same as on a standalone Guaranteed 30-Minute Conversion order. If the converted file is not in your Portal download area within thirty minutes of upload completion during posted business hours, for any reason on our side, the credit specifically is refunded automatically as a separate line item and the converted file remains yours. The miss does not affect the other nine credits in the pack, does not extend any other credit's validity window, and does not require you to file a separate ticket — the SLA is auditable from timestamps.