Privacy Policy

1. Overview

NexFortis IT Solutions (17756968 Canada Inc.) ("we", "us", "our") is committed to protecting the privacy of our customers. This Privacy Policy describes how we collect, use, store, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

• Account information: Name, email address, phone number (optional) when you create an account or place an order.
• QuickBooks files: .QBM files uploaded for conversion or data services. These files may contain financial data, customer/vendor names, transaction records, and other business information.
• Payment information: Payment is processed by Stripe. We do not store credit card numbers or payment details on our servers.
• Waitlist signups: Email address and product interest when you join a waitlist for Coming Soon products.
• Support tickets: Information you provide when submitting support requests.

3. How We Use Your Information

• Service delivery: To process your orders, perform conversions, and deliver results.
• Communication: To send order confirmations, delivery notifications, and respond to support requests.
• Waitlist notifications: To notify you when products you've signed up for become available.
• Service improvement: To improve our services and troubleshoot technical issues.

4. Data Retention

• QuickBooks files: All uploaded and converted files are permanently deleted within 7 days of delivery.
• Account data: Retained while your account is active. You may request deletion at any time.
• Waitlist data: Retained until the product launches and you are notified, or until you unsubscribe.
• Order records: Retained for tax and accounting purposes as required by Canadian law.

5. Data Sharing

We do not sell, trade, or share your personal information with third parties, except:

• Payment processing: Stripe processes payments on our behalf and has its own privacy policy.
• Legal requirements: If required by Canadian law, court order, or regulatory authority.

6. Data Security

• All file uploads are encrypted using 256-bit SSL/TLS during transit.
• Files are stored on access-controlled systems during processing.
• Access to customer data is restricted to authorized personnel only.
• Customer files are permanently deleted within 7 days of service completion.

7. Your Rights Under PIPEDA

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access your personal information held by us
• Request correction of inaccurate information
• Withdraw consent for the use of your information
• Request deletion of your personal information
• File a complaint with the Office of the Privacy Commissioner of Canada

8. Cookies

We use essential cookies for authentication and session management. We do not use tracking or advertising cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

10. Contact

For privacy-related questions or to exercise your PIPEDA rights, contact us at support@nexfortis.com.

NexFortis IT Solutions
Ontario, Canada