Question 1

What is a .QBM file?

Accepted Answer

A .QBM (QuickBooks Portable Company File) is a compact version of your company file that contains all your financial data but in a smaller, transportable format. It's created through File > Create Copy > Portable company file in QuickBooks Enterprise.

Question 2

How do I create a .QBM file from QuickBooks Enterprise?

Accepted Answer

Open your company file in QuickBooks Enterprise, go to File > Create Copy, select 'Portable company file (.QBM)', click Next, choose a save location, and QuickBooks will create the file. The typical size is 5–30 MB.

Question 3

What QuickBooks versions are supported?

Accepted Answer

We support QuickBooks Enterprise versions 2019 through 2024 for conversion to Premier or Pro. The file must be a Canadian edition.

Question 4

Is all my data preserved during conversion?

Accepted Answer

Yes. Our conversion process is penny-perfect — all transactions, chart of accounts, customer/vendor lists, inventory, payroll data, and balances are preserved exactly. You receive a validation report confirming data integrity.

Question 5

What about GST/HST tax codes?

Accepted Answer

All Canadian tax codes including GST, HST, PST, and QST are fully preserved during conversion. This is a key advantage of our Canadian-first service.

Question 6

Does the conversion handle multi-currency files?

Accepted Answer

Yes, multi-currency settings and transactions are preserved during conversion. If you want multi-currency removed, our Multi-Currency Removal service is available starting at $75 CAD (launch special, reg. $149).

Question 7

How long does the conversion take?

Accepted Answer

Standard conversion is completed in under 1 hour. With our Rush Delivery add-on ($25 with launch special), your file gets priority queue processing for even faster turnaround.

Question 8

How is my data kept secure?

Accepted Answer

Your file is encrypted during upload using 256-bit SSL/TLS. We process files on secure, access-controlled systems and delete all customer files within 7 days per our privacy policy. We are PIPEDA compliant.

Question 9

What if the conversion fails?

Accepted Answer

If we are unable to convert your file for any technical reason, you receive a full refund. No questions asked. We'll also explain what went wrong and suggest alternatives.

Question 10

Can you convert US QuickBooks files?

Accepted Answer

We can attempt conversion of US edition files, but our service is optimized for Canadian editions. We'll note in your delivery email if the file appears to be a US edition.

Question 11

What if I upload the wrong file type?

Accepted Answer

If you upload a .QBB (backup) or .QBW (working file) instead of a .QBM, we'll send you step-by-step instructions to create the correct file type. Your order is not refunded — simply re-upload the correct file.

Question 12

What's the difference between Enterprise and Premier?

Accepted Answer

QuickBooks Enterprise supports up to 1 million list items, advanced inventory, and more concurrent users. Premier has a limit of 14,999 list items and fewer advanced features. Some Enterprise-only features will not be available after conversion.

Question 13

What is the Premier list limit?

Accepted Answer

QuickBooks Premier supports a maximum of 14,999 items per list (customers, vendors, items, etc.). If your Enterprise file exceeds this, you may need our List Reduction service ($40 with launch special) before conversion.

Question 14

Do I need a Premier/Pro licence to use the converted file?

Accepted Answer

Yes, you'll need a valid QuickBooks Premier or Pro licence to open and use the converted file. The conversion changes the file format but doesn't include software licences.

Question 15

What Enterprise-only features will I lose?

Accepted Answer

Features exclusive to Enterprise like advanced inventory, advanced pricing, custom user permissions beyond Premier's level, and certain reports will not be available in Premier/Pro. Core accounting features are fully preserved.

Question 16

How do I restore the converted .QBM file?

Accepted Answer

Open QuickBooks Premier or Pro, go to File > Open or Restore Company, select 'Restore a portable file (.QBM)', browse to the converted file, choose a save location, and QuickBooks will restore it.

Question 17

What's your refund policy?

Accepted Answer

We offer a full refund if we cannot technically complete the conversion. Refunds for incompatible files (wrong edition, already Premier) are also provided. We do not refund for wrong file types (.QBB, .QBW) — we'll help you upload the correct format.

Question 18

How does your pricing compare to competitors?

Accepted Answer

Our core conversion starts at $75 CAD (launch special) vs. Big Red Consulting at $249 USD (~$344 CAD) and E-Tech at $299 USD (~$413 CAD). We're also significantly faster — under 1 hour vs. next business day.

Question 19

Can I convert Premier to Enterprise?

Accepted Answer

No, our service currently only supports Enterprise-to-Premier/Pro conversion. Converting from Premier to Enterprise requires purchasing a QuickBooks Enterprise licence from Intuit.

Question 20

What is the File Health Check?

Accepted Answer

The File Health Check ($25 with launch special, reg. $49) is an add-on that provides a comprehensive pre-conversion integrity report. It identifies potential data issues, verifies list counts, validates balances, and confirms your file is ready for conversion.

Question 21

What does Audit Trail Removal do?

Accepted Answer

Audit Trail Removal ($50 with launch special, reg. $99) removes the internal audit trail history from your QuickBooks file, significantly reducing file size and improving performance. This is recommended for files with years of transaction history.

Question 22

What is Super Condense?

Accepted Answer

Super Condense ($50 with launch special, reg. $99) dramatically reduces your QuickBooks file size by condensing old transactions while preserving essential summary data. This is ideal for files that have become slow due to years of data accumulation.

Question 23

What is a CRA Period Copy?

Accepted Answer

CRA Period Copy ($50 with launch special, reg. $99) creates a copy of your QuickBooks data for a specific time period, formatted for CRA (Canada Revenue Agency) audit compliance and archival purposes.

Question 24

What is the Audit Trail + CRA Period Copy Bundle?

Accepted Answer

The bundle ($75 with launch special, reg. $149) combines Audit Trail Removal and CRA Period Copy into a single discounted package. If you need both services, the bundle saves you money compared to ordering them separately.

Question 25

What is QBO Readiness Report?

Accepted Answer

The QBO Readiness Report ($25 with launch special, reg. $49) analyzes your QuickBooks Desktop file and provides a detailed assessment of what data can and cannot migrate to QuickBooks Online, along with recommended steps to prepare your data.

Question 26

What is Multi-Currency Removal?

Accepted Answer

Multi-Currency Removal ($75 with launch special, reg. $149) safely removes multi-currency settings from your QuickBooks file. This is recommended when multi-currency was enabled by mistake or is no longer needed. Processing takes 1–2 business days.

Question 27

What is List Reduction?

Accepted Answer

List Reduction ($40 with launch special, reg. $79) reduces the number of items in your QuickBooks lists (customers, vendors, items, etc.) to bring them within Premier/Pro limits. Essential if your Enterprise file exceeds the 14,999 list item limit.

Question 28

Can you migrate from AccountEdge/MYOB to QuickBooks?

Accepted Answer

Yes! Our AccountEdge/MYOB to QuickBooks migration ($125 with launch special, reg. $249) transfers your chart of accounts, customers, vendors, items, and transaction history. Accepted file formats include .zip, .myo, and .myox. Processing takes 1–2 business days.

Question 29

Can you migrate from Sage 50 to QuickBooks?

Accepted Answer

Yes! Our Sage 50 / Simply Accounting to QuickBooks migration ($125 with launch special, reg. $249) supports full data migration including chart of accounts, transactions, and contacts. Accepted file formats include .cab, .zip, and .sai. Processing takes 1–2 business days.

Question 30

Do you support migrations from other platforms?

Accepted Answer

We currently offer migrations from AccountEdge/MYOB and Sage 50 to QuickBooks. Additional platform migrations (NetSuite, Xero, Peachtree, and others) are planned for future releases. Join the waitlist to be notified when your platform is supported.

Question 31

How do you compare to E-Tech for migrations?

Accepted Answer

Our migration services are priced significantly lower than E-Tech while maintaining the same quality. For example, our QuickBooks conversion starts at $75 CAD (launch special) vs. E-Tech's $299 USD (~$413 CAD).

Question 32

Do I get any support included with my order?

Accepted Answer

Yes. Every paid order includes 2 support tickets within 30 days of file delivery, with a 2-hour response time during business hours. If you need more, add Extended Support ($25 launch / $49 regular) to your order for 5 tickets with a 1-hour SLA. For ongoing support beyond 30 days, subscribe to one of our Expert Support plans.

Question 33

What is QB Expert Support?

Accepted Answer

QB Expert Support is a monthly subscription service for ongoing QuickBooks Desktop assistance. We offer three tiers: Essentials ($25/mo launch special), Professional ($50/mo launch special), and Premium ($75/mo launch special). All tiers include 1–2 hour response times during business hours.

Question 34

What's included in each support tier?

Accepted Answer

Essentials: 3 tickets/month, 1-hour response, troubleshooting and setup guidance, 1 automated file health check/month. Professional: 8 tickets/month, 1-hour response, data review, custom reporting assistance, 2 file health checks/month. Premium: Unlimited tickets, 30-minute response, dedicated account manager, quarterly file optimization, priority queue for all services.

Question 35

Do I need to be a conversion customer to buy support?

Accepted Answer

No! QB Expert Support is a standalone subscription available to any QuickBooks Desktop user. You don't need to have purchased a conversion or any other service from us.

Question 36

What are Volume Packs?

Accepted Answer

Volume Packs offer discounted bundles of standard Enterprise → Premier/Pro conversions. The 5-Pack ($325 with launch special, reg. $649) and 10-Pack ($600 with launch special, reg. $1,199) are ideal for accountants and bookkeepers managing multiple client files. Credits are valid for 12 months.

Question 37

How does the waitlist work?

Accepted Answer

Enter your email on our waitlist page to be notified when new services launch. You'll only receive emails about services you've specifically signed up for — no spam.

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